SAP Support
At Persado, we see support as something that shouldn’t be an afterthought but instead something that is a continuous proactive engagement, and when done right gives you peace of mind.
As a full spectrum onshore certified support provider we offer a wide range of top-level support services tailored to empower your business from implementation to improving your SAP processes. As such, we value being a partnering organization, not a transaction-based business, and as a result, we engage with customers collaboratively to drive value. By offering forward-thinking service with industry best practice tools, you can rest assured that you are in safe hands with our experts as a trusted extension of your business.
Activities related to SAP are never completed once your SAP implementation project is completed. It is an ongoing improvement process. Most of the SAP customers have either no or limited internal IT manpower. The available IT personnel resources are always stretched due to business demands and ongoing projects.
Persado can assist you by taking over the complete operational support ownership. SAP support team is established as per the customer specific demands. The SAP support team takes over the operational SAP support in close collaboration with the customer’s IT team.
This dedicated SAP support team acts as an extended SAP team of your organization and assists you in:
01 Trouble shooting
02 Day to day operational SAP end user support
03 Functional updates / functional enhancements
04 Customizing
05 Deployment of new regulations as per statutory requirements
06 SAP end user training / documentation
07 System monitoring and management
Valuable SAP customer resources are consumed in the routine SAP system monitoring activities. We can assist you by taking over the routine SAP system monitoring activities such as
Performance monitoring
Performance tuning
Size analysis
Transport management
User and security management
Operations
Our goal is the success of your business.
Parameters for such monitoring activities are defined together with the customer depending on organization specific requirements. Periodic reporting ensures that the entire activity is transparent. This allows our SAP customers to utilize their valuable resources for more critical operations.
Our dynamic global team offers anything our customer’s need from upgrading their SAP systems, moving their systems to cloud infrastructure (Azure / AWS / GCP), migrating to SAP’s new cloud offerings, or hosting SAP for Business Process Outsourcing or use as Software as a Service (SaaS). Our team covers program and project management, architecture, functional consulting, integration (including PO / SCP), development of both ABAP and Fiori, technical consulting, data migration, reporting and SAP support.